Dear valued customer,
We hope this message finds you well. We regret to inform you that our brand's Facebook account, "Extreme Online Store," has recently been compromised. As a result, we are currently unable to respond to customer inquiries through Facebook Messenger.
Your trust and satisfaction are of utmost importance to us, and we sincerely apologize for any inconvenience this situation may cause. Rest assured that we are taking immediate steps to resolve this issue and enhance the security of our social media channels.
In the meantime, if you have any questions, concerns, or require assistance with your orders or inquiries, we kindly ask you to reach out to us via email at firstname.lastname@example.org. Our dedicated team is ready to assist you promptly and provide you with the support you deserve.
We understand that this situation is less than ideal, and we appreciate your understanding and patience as we work diligently to rectify it. Your privacy and security remain our top priorities, and we are committed to ensuring the safety of your personal information.
Thank you for being a valued customer of Extreme Online Store. We look forward to serving you via email and resolving any issues you may have.